If you think your parcel has not been received then can you please have a look at the tracking system. Most missing parcels are located and are not missing at all! A kindly neighbour has taken them in and forgotten to tell you, a courier has attempted delivery but no one was in etc etc. We do provide a tracking system for all our parcels so if there is a problem pleae let us know.
We’ve just tracked down a missing bottle of personalised champagne and received this lovely message from a pleased sender;
‘I‘m just happy it‘s there because like i say your company is great one to have especially to us as she‘s in Scotland and i‘m in Germany…Thank you again.’ This parcel was taken in by someone else!